Create discounts in Shopify, sync eligible promotions through VeriSync, and manage their sync status in one place.
Overview
Use Marketing > Discount sync to review Shopify discounts, sync eligible activities to TikTok Shop, and check the results.
Benefits
Less manual setup: Start with existing Shopify discounts.
Centralized visibility: Review discounts and promotions in three dedicated tabs.
Automatic updates: Choose which discount types VeriSync syncs automatically.
Sync discounts
Prerequisites
Connect Shopify and TikTok Shop to VeriSync and select the correct store connection.
Create the discount in Shopify. Check its products, dates, purchase requirements, and discount value.
Link the participating products and variants to TikTok Shop in the current connection. Buy X Get Y requires each participating Shopify product to link to exactly one TikTok Shop product.
Review existing promotions for overlapping products, audiences, and dates.
VeriSync provides settings for Amount off products, Buy X Get Y, and Amount off orders. Free shipping promotions are not supported. Individual configurations remain subject to validation.
Supported discount types
Shopify discount type | Typical TikTok Shop mapping |
Amount off products | Supported Automatic Discount → Buy More Save More (order-level). |
Amount off orders | Supported Automatic Discount → Buy More Save More (selected products). |
Buy X Get Y | Supported Automatic Discount → TikTok Shop BXGY. |
Free shipping | Not currently supported by VeriSync discount sync. |
TikTok Shop uses its own promotion models. Its official guide describes Amount off products and Amount off orders as Buy More Save More, and the newer Buy X Get Y model as BXGY. Review the promotion created for your activity rather than assuming that every Shopify field has an identical TikTok Shop equivalent. See TikTok for Shopify: Promotions Sync.
Availability can depend on the discount method, targeting, usage limits, purchase type, and promotion configuration. Use VeriSync's validation message for the specific activity; the presence of a discount in the list does not mean it is eligible to sync.
Steps
Open Marketing > Discount sync in VeriSync.
Select All Shopify discounts.
Search for the discount or filter by Shopify status, Shopify discount type, or Sync status.
Review the description below its name, then click Sync in the Action column.
If a confirmation appears, review the warnings before proceeding.
Wait for processing to finish and check Sync status. If syncing fails, read Sync failed reason, resolve the issue, and retry when eligible.
Open Discounts synced to TikTok Shop to review the resulting promotion and schedule.
Important: Successful syncing does not mean the promotion is currently running. Check its TikTok Shop status and schedule separately. A promotion may be upcoming or ended while its relationship still shows Synced. Check the time zone displayed in the table headings.
Understand the Discount sync page
Tabs
Tab | What it shows |
Discounts synced to TikTok Shop | TikTok Shop promotions with a synced Shopify discount relationship in VeriSync. |
All Shopify discounts | Imported Shopify discounts, their Shopify statuses, sync results, and failure reasons. |
Unsynced discounts on TikTok Shop | TikTok Shop promotions without a synced Shopify discount relationship in VeriSync. |
Unsynced discounts on TikTok Shop is not a list of failed Shopify discounts. To investigate Shopify-to-TikTok sync failures, use All Shopify discounts and review Sync status and Sync failed reason.
Search and filters
Search by discount name. In All Shopify discounts, filter by Shopify status, Shopify discount type, or Sync status. The TikTok Shop tabs provide TTS status and TTS type filters. Use pagination to review additional results.
Statuses
Status category | Meaning |
Shopify status | The source discount's lifecycle, such as Active, Scheduled, Expired. |
Sync status | The synchronization result or relationship, such as Not Synced, Synced, Failed to Sync, Potential discount risk. |
TTS status | The TikTok Shop promotion's lifecycle, such as Upcoming, Ended, or Deactivated. |
Synced does not mean running. A promotion can have a successful sync relationship and still be upcoming or ended. Check its TikTok Shop status, schedule, and the time zone shown in the table headings.
Row actions
Available items depend on sync status:
Status | Typical actions |
Not Synced | Click sync to start syncing. |
Synced | Unsync deactivates the linked TikTok Shop promotion while keeping the Shopify discount. |
Failed to Sync | Check the failed reason and click sync again. If the discount has expired, it can no longer be synced. |
Potential discount risk | Ignore moves it to Not Synced without syncing. |
Sync depends on the issue: Confirming a medium-risk combination warning allows another attempt, but does not guarantee success. Retry cannot override unsupported settings or promotion conflicts.
Ignore does not sync the promotion: Ignore moves the promotion from Action Required to Not Synced. You can manually sync it again later after reviewing or updating the promotion.
Configure automatic discount syncing
Open Settings > Marketing.
Turn on Automatically sync discounts.
Select one or more types: Amount off products, Buy X Get Y, or Amount off orders.
Click Save to apply changes to the selected discount types.
The main switch is saved when changed. If enabling asks you to select a type, complete the selection and confirmation first. Changes may take a few minutes to apply.
Setting | Effect |
On | Eligible discounts of the selected types sync automatically, including ongoing updates to already synced discounts. |
Off | Automatic syncing and ongoing automatic updates stop. Eligible discounts can still be synced manually when Sync is available. |
Discount type selections | Determine which types participate in automatic syncing; save changes with Save. |
Turning off automatic syncing does not itself deactivate existing TikTok Shop promotions. Review each promotion separately if you need to stop an offer.
Supported automatic promotion types
When the master switch is on, configure these supported automatic promotion types:
Amount off products.
Amount off orders.
Buy X Get Y.
Free Shipping is not currently supported for Promotion Sync.
Automatic sync still checks whether a promotion meets the supported rules. Promotions that cannot be synced or require review appear as Action Required.
When automatic sync is OFF, you can still manually sync a new eligible promotion. However, later changes made to an already synced Shopify promotion are not pushed through a separate manual Update action.
When automatic sync is ON, changes to an already synced eligible Shopify promotion are processed automatically. If an update fails, review the reason before retrying.
Promotion combinations and risk warnings
Shopify's combination settings do not guarantee that TikTok Shop will accept the same activities together. Existing promotions may create conflicts when products, audiences, or schedules overlap.
Current confirmed rules include:
Promotion title must be 16 characters or fewer.
For Buy More Save More percentage discounts, the supported percentage range is 5%–60%.
Products in product-level promotions must already be available on TikTok Shop.
Some targeting, usage, and purchase-type settings are not supported. For example, Subscription-only promotions are not supported.
Supported rules can vary by promotion type. A rule for Buy More Save More may not apply to Buy X Get Y in exactly the same way.
When a promotion cannot be synced, read the status reason first. Depending on the issue, update the Shopify discount and resync, or use Ignore to leave it as Not Synced.
Combination and stacking behavior
Product Discount / Buy X Get Y medium-risk confirmation
When the store already has another Product Discount or Buy X Get Y promotion and the current promotion does not allow Product Discount combinations, the promotion may enter Potential discount risk status, review the failed to sync reason, click Sync to continue the sync attempt. You can also choose Ignore to move it to Not Synced, then manually Sync it again later.
Confirming a warning allows an attempt; it does not guarantee success. A manual sync cannot bypass an unsupported configuration or a TikTok Shop conflict.
Avoid changing the sync order as a universal fix. The result depends on which promotions already exist and the rules TikTok Shop applies to that specific combination.
Troubleshooting
Problem | What to do |
Sync is unavailable | Check whether the activity has expired or is processing. Hover over the explanation icon beside Sync where available. Resolve the stated condition first. |
No valid SKU mappings | Link the participating variants in the current store connection, then retry. |
Buy X Get Y product-link restriction | Ensure each participating Shopify product links to exactly one TikTok Shop product. |
Conflicting promotion | Review overlapping products, audiences, and dates. Adjust the activity or deactivate the conflicting promotion when appropriate, then retry. |
Unsupported discount configuration | Review the reason and update the Shopify discount. Retrying without changing the unsupported configuration will not resolve it. |
Synced, but the offer is not running | Check the TikTok Shop lifecycle status, dates, and displayed time zone. |
Automatic updates are not appearing | Check the selected store connection, master switch, selected discount types, and latest sync result. Allow time for processing. |
FAQs
Does every Shopify discount sync automatically?
No. Automatic syncing must be enabled for the discount type, and the activity must pass validation. Free shipping is not supported. Other configurations may also be ineligible.
Can I sync manually when automatic syncing is off?
Yes, when Sync is available for the activity. Turning off the setting stops automatic processing; it does not guarantee that every activity becomes eligible for manual syncing.
Does retrying guarantee success?
No. Resolve the reason first. A new attempt cannot override unsupported settings, missing product links, or promotion conflicts.
Why can a promotion fail even if Shopify allows combinations?
Shopify and TikTok Shop apply different rules. Review the existing TikTok Shop activities and the exact failure message before trying again.
Where should I make changes?
Edit the source discount in Shopify. Use VeriSync to manage syncing and review the result, and inspect the resulting TikTok Shop promotion to confirm its behavior.