Overview
VeriSync automatically sends eligible TikTok Shop orders to your connected eCommerce store so you can manage fulfillment through your existing workflow.
Order syncing supports Shopify, Amazon, and Squarespace. This article explains the general workflow, with settings and examples focused on Shopify. Available options may vary by connected platform.
Before You Begin
To make sure order syncing works properly, please:
Your TikTok Shop and eCommerce store are connected to VeriSync.
The products and variants in your TikTok Shop orders are correctly linked to your eCommerce products.
Set up the seller shipping template
Change the default shipping option from TikTok Shipping to Seller Shipping
If you haven’t done this yet, please follow this article to complete the settings in your TikTok Shop Seller Center: Configure your TikTok Shop Seller Center to allow seller shipping.
If you use TikTok Shipping (4PL) or Fulfilled by TikTok (FBT), review the corresponding order sync settings below.
If you manage multiple connected stores, select the correct store connection before changing settings.
How Order Syncing Works
A customer places an order on TikTok Shop.
VeriSync checks the order status, product mappings, shipping type, and saved sync settings.
Once the order meets the sync conditions, VeriSync creates it in your connected eCommerce store.
For supported fulfillment workflows, VeriSync sends fulfillment status and tracking information back to TikTok Shop.
For Seller Shipping orders, you can manage fulfillment through your connected store. FBT and TikTok Shipping orders follow their respective fulfillment workflows.
Cancellation, return, and refund updates depend on the applicable settings, order status, and platform support.
What Order Information Syncs?
VeriSync sends the following information when it is available from TikTok Shop and supported by your connected platform.
Category | Information |
Customer | Customer name, shipping address, phone number when provided, and a TikTok-generated email address |
Products | Product name, variant, SKU, quantity, and unit price |
Payments | Subtotal, discounts, shipping charges, sales tax where enabled, order total, and amount paid by the customer |
Other details | Shipping method, TikTok Shop order ID, and applicable order tags |
TikTok Shop provides a generated email address rather than the buyer’s personal email. Customer and shipping details may be restricted depending on the order status and shipping type.
In Shopify, applicable tags can include
TikTok Shop,Free sample,Campaign Sample,pre_order,Shipped by Seller,Shipped by TikTok, andFulfilled by TikTok. Tags vary by order type.
Sales tax and TikTok-funded subsidy settings can affect the amounts recorded in Shopify.
Example: order detail in Shopify
Understand the Pending Order Period
TikTok Shop orders may enter a pending period of approximately one hour, during which buyers can cancel them. Customer and recipient information may remain restricted until the platform releases the order.
An order appearing in VeriSync during this period does not necessarily mean a regular order has been created in your eCommerce store. The result depends on your pending-order settings.
The waiting period does not override a longer hold imposed by TikTok Shop, such as a pre-order hold.
Configure Pending Order Syncing to Shopify
To configure how VeriSync handles waiting orders:
Go to Settings → Order Sync.
Find Pending Order Period and On-Hold Behavior.
Select one of the following options.
Click Save.
Hold for 1 Hour Before Syncing to your eCommerce
Setting: Hold for 1 hour before syncing to Shopify (Most common)
VeriSync keeps the order during the waiting period without creating a regular Shopify order.
After the waiting conditions are met and TikTok Shop releases the order, VeriSync creates it in Shopify. Standard paid, unshipped orders appear as Paid and Unfulfilled, with the customer and shipping information available from TikTok Shop.
Choose this option if you want orders to enter Shopify when they are ready for fulfillment.
Inventory consideration: This option does not reserve inventory through a Shopify draft order during the waiting period.
Create a Shopify Draft Order to Reserve Inventory
Setting:Create Shopify draft order to reserve inventory during the pending order period (Best for inventory accuracy)
VeriSync creates a Shopify draft order during the waiting period to reserve inventory for the linked products.
Once the order becomes eligible, VeriSync creates the regular Shopify order and automatically removes the corresponding draft order. Standard paid, unshipped orders appear as Paid and Unfulfilled.
Choose this option if you want to reserve stock while the order is waiting. Wait for the regular order to become available for fulfillment before shipping.
Hold orders in Shopify for 1 hour
Setting: Hold orders in Shopify for 1 hour
For orders that do not go through TikTok Shop’s pending period, excluding sample orders, VeriSync creates the Shopify order and places fulfillment On hold. The hold is automatically released according to the one-hour waiting window.
Choose this option if you want eligible orders to appear in Shopify earlier while maintaining a buffer before fulfillment.
This setting does not bypass TikTok Shop’s pending period. Orders still held by TikTok Shop must wait for the platform to release them.
Configure Additional Order Sync Rules
In Settings → Order Sync, review the following switches.
Setting | When enabled | When disabled |
Sync FBT (Fulfilled-by-TikTok) Orders to Shopify | FBT orders sync after TikTok Shop marks them FULFILLED, helping prevent duplicate shipping. These orders do not affect Shopify inventory. | FBT orders do not sync. |
Sync 4PL Orders to Shopify | TikTok Shipping (4PL) orders are eligible to sync, subject to other applicable rules. | 4PL orders do not sync. |
Sync shipped orders to Shopify | Orders that have already shipped on TikTok Shop are eligible to sync to Shopify. | Already-shipped orders are excluded from order creation. |
Sync Refund | Eligible TikTok Shop refunds sync to the corresponding Shopify orders. | Refunds must be handled manually. |
FBT and 4PL are controlled separately. Enable the switch that matches your order’s fulfillment type.
The shipped-order switch controls importing orders that have already shipped. To configure tracking and fulfillment updates from Shopify to TikTok Shop, review Settings → Fulfillment Sync.
Refund syncing requires the original order and its items to be correctly linked.
Customize Order Numbers
To choose how synced order numbers appear:
Go to Settings → Order Sync.
Find Order display rules → Order ID format.
Select a format.
Click Save.
Format | Example | Purpose |
Use Shopify default format |
| Keep Shopify’s standard numbering format. |
Use TikTok Shop order ID |
| Make orders easier to identify across both platforms. |
When using the TikTok Shop order ID, select Customize prefix or suffix to add text before or after the number.
For example, adding TTS- as a prefix produces: TTS-123456789010111213
Review the preview before saving.
Map Shipping Methods
Shipping method mapping lets you match TikTok Shop shipping options to the shipping methods used in Shopify.
To configure a mapping:
Go to Settings → Order Sync.
Find Shipping method mapping.
Click + Add mapping.
Select the TikTok Shop shipping option and its corresponding Shopify shipping method.
Repeat for any additional shipping options.
Click Save.
If an order uses a shipping option you have not mapped, VeriSync sends the original TikTok Shop shipping method to Shopify.
Shipping method mapping controls the shipping method recorded on the synced order. Configure fulfillment and tracking updates separately under Fulfillment Sync.
For more information, see Map shipping methods and carrier names.
Configure Order Payment Data
Under Settings → Order Sync → Order payment, choose how sales tax and TikTok-funded discounts appear in Shopify orders.
These settings affect the financial information recorded in Shopify. Review them alongside your reconciliation workflow.
Sales Tax Data
Setting: Remove sales tax as a line item and from the order total
On: VeriSync excludes sales tax from the tax details and order total synced to {Shopify}.
Off: VeriSync includes the sales tax information provided by TikTok Shop.
When you enable this setting, an additional option appears:
Subtract the sales tax amount from the total paid by the customer
Enable this option if you also want VeriSync to subtract sales tax from the customer’s paid amount recorded in Shopify.
The order total and the amount recorded as paid are separate values. Review both options to make sure the synced order matches your reporting needs.
Important: Removing sales tax can cause the Shopify order total to differ from the TikTok Shop order total.
Platform Discount and TikTok Subsidy
TikTok-funded promotions may appear in TikTok Shop order details as product or shipping discounts. These settings let you choose whether to include the corresponding amounts as revenue in Shopify.
Setting | When enabled |
Sync "TikTok Shop discount" as revenue in the Shopify order. | VeriSync includes the TikTok-funded product discount amount as revenue in the synced Shopify order. |
Sync "TikTok Shop shipping fee discount" as shipping revenue in the Shopify order. | VeriSync includes the TikTok-funded shipping discount amount as shipping revenue in the synced Shopify order. |
When either option is disabled, VeriSync does not add the corresponding amount as revenue through that setting.
Configure the two options independently based on how you want product and shipping subsidies reflected in Shopify.
These settings affect how amounts are recorded in Shopify. They do not modify the original TikTok Shop order or initiate a payment or payout.
FAQs
Why Hasn’t My Order Synced?
Check whether:
The order is still within the waiting period or held by TikTok Shop.
Its order type is excluded by an FBT, 4PL, or shipped-order setting.
Product or warehouse mappings are missing.
VeriSync reports missing order information or another sync error.
How Do I Sync TikTok Shop Pre-orders to Shopify?
VeriSync supports syncing TikTok Shop pre-orders through your existing order sync workflow.
Make sure the pre-order products and variants are correctly linked to Shopify.
Go to Settings → Order Sync and review Pending Order Period and On-Hold Behavior.
If you want to reserve Shopify inventory while the order is waiting, select Create Shopify draft order to reserve inventory during the pending order period, then click Save.
Check the order’s sync status in Orders.
When TikTok Shop identifies an order as a pre-order, VeriSync adds the pre_order tag to the synced Shopify order.
If the order is still pending or unpaid on TikTok Shop, creating a regular Shopify order may be delayed until TikTok Shop releases it. The standard one-hour waiting period does not override a longer pre-order hold.
Important: A synced order or inventory reservation does not mean the pre-order is ready to ship. Check the release date and fulfillment requirements in TikTok Shop Seller Center before arranging shipment.
Why Do Order Amounts Differ Between TikTok Shop and Shopify?
Sales tax exclusions and TikTok-funded subsidy settings can change how amounts are recorded in Shopify.
Review Sales tax data and Platform Discount and TikTok Subsidy when comparing order totals and customer payment amounts.
Does Enabling a Sync Setting Automatically Import All Historical Orders?
Enabling a setting does not confirm that historical orders have synced. Check each target order in Orders and review any available retry action.
If an order remains unsynced, contact support with the TikTok Shop order ID.
What Information Should I Provide When Contacting Support?
Provide the TikTok Shop order ID, the connected store, and any sync error shown in VeriSync. Include the Shopify order number if an order has already been created.